Help & Guidance

Frequently Asked Questions

Everything you need to know about our internet packages, Double Speed promotions, payment options, and technical support.

Common Inquiries

Answers to Your Questions

Concise, practical guidance directly from the CHAND INFO TECH NETWORK operations team.

What internet packages are available?
We provide 6 bandwidth tiers: 10 Mbps, 15 Mbps, 20 Mbps, 25 Mbps, 30 Mbps, and 50 Mbps. Each package is backed by our Double Speed promotion and 24/7 technical monitoring.
What does Double Speed mean?
"Har Package Double Speed Ke Sath Available" means our subscribers receive bonus speed on top of their base bandwidth (e.g. 10 Mbps + 10 Mbps Free, up to 50 Mbps + 30 Mbps Free) to ensure an ultra-fast browsing and streaming experience.
Which package is suitable for online gaming?
For online competitive gaming, we recommend the 25 Mbps, 30 Mbps, or our featured 50 Mbps tier. These packages feature low ping routing and ample upload and download capacity for minimal latency.
Is HD video streaming supported?
Yes! All packages comfortably stream 1080p Full HD video. For multiple simultaneous 4K Ultra HD smart TV streams in a busy household, our 25 Mbps, 30 Mbps, and 50 Mbps packages provide completely buffer-free playback.
How can I contact CHAND INFO TECH NETWORK?
You can call or WhatsApp our leadership directly: Aarron Sardar (03074635475 / 03114507621), Sardar Barkat (03114507620), or John Gill (03269838315). You can also email us at chandinfotechnetwork@gmail.com.
Where is the head office located?
Our Head Office is at C2.269, C Block, Christ Church Road, Youhanabad, Lahore, Pakistan. You can find direct driving and walking directions on our website linked to Google Maps.
How can I subscribe to a package?
Simply click "Subscribe Now" on any package, send a message to our official WhatsApp (+923074635475), or call John Gill (Incharge Office). We will confirm your address and schedule your setup.
How can I get technical support?
Technical support is available 24/7. When you call or WhatsApp our numbers, Area Manager Rehan Ali or LAN Man Dildar Bhatti can be dispatched for rapid physical cable and router assistance in Youhanabad.
How can I contact the team through WhatsApp?
Use the persistent green floating WhatsApp button on our website, or directly message Aarron Sardar at +923074635475, Sardar Barkat at +923114507620, or John Gill at +923269838315.
What payment methods are accepted?
We accept JazzCash, easypaisa, Raast, NayaPay, and U Paisa. Our office provides account details so you can renew your subscription promptly without hassle.

Still have a question?

Our friendly team is always happy to guide you.

Go to Contact Page Message on WhatsApp
Chat on WhatsApp Call: 03074635475